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Shipping Information

General Information

We are located in Yiwu ,China  ; And we happily ship to all over the world.
SHIPPING DATE: Every Money to Friday (5 Times Per Work)  (Excluding weekends and holidays)
Large orders May take a little more time to proceed.  But Every orders shippped within 7 working days at most .
Delivery Time: we need 1-3 business days to ship your order, and arrives 2-4 weeks or more.
                          Normally  Itis possible not to receive within 2 weeks if you don't receive 45dyas,pls contact with us.

All Customs duty fees and taxes are the sole responsibility of the buyer 
All Items are securely packed with bubble-wrap or hard box

Orders are not considered "Lost" in transit until the fllwing amount of time has passed:
Intermational: 60 days past shipping date
It depends on the delivry method you choose.
All the express delivery methods take about 5-10 work days to arrive,
DHL: 5-7 working day;
EMS. 10-12 working day;
REGISTER AIR MAIL: 15-30 working days;
Can you show me how you calculate shipping?
Please Sign In your joanne.com.cn account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the items in your cart, and see how the prices change if you order more or fewer pieces.
Do you ship to PO Box?
The shipment via express delivery methods such as UPS, DHL, Fedex can not be sent to PO Box address. Register Airmail and EMS can be sent to PO Box address.
What shipping options are available to me?
We provide many kinds of delivery methods from China to worldwide.
The express methods: DHL, EMS, Local Courier
Postal Services such as EMS, AIR Mail Post
If you have your own forwarder or account of DHL, FEDEX. Just choose "pick up goods myself' as delivery method for your order and email us the detailed information about your forwarder or account to ship your goods
How can I trace my shipment?
Shipment via different shipping methods can be tracked from the fllowing websites. We will also keep you updated with the status of your shipment after we ship goods out.
DHL: http://www.dhl.com
FEDEX: http:/www.fedex.com
 UPS: http://www.ups.com
EMS: Http://www.ems.com.cn
Mail: http://www.17track.net 
How do I save on shipping?
Due to the high price of intermational shipping, we suggest our customers to buy everything they want in one order. In this case, the per-item shipping cost could be minimized. If you can wait a lttle longer, please choose the
standard shipping method like Register Airmail, it will be much cheaper than Express shipping.
What if the goods arrive damaged?
If somthing is damaged during transit, please contact us with a photo of the problem item. Or if there has been a mistake on our part, please contact us as well, we will be more than happy to issue a resend, credit note or refund.  (PS. Express shipping fee is nonrefundable.)


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